Frequently asked questions

GeneralOrdersDeliveryCancellationsComplaints

Calendar Images

What images are included in these templates?

Our online designer gives you full access to Pixabay photo library and you can use any image for free.

Can we add a different photo for each month of the year?

Yes of course you can, use the Pixabay image library or upload your own images or pull images from your Facebook or Instragram account.

Delivery

We aim to get your Calendars printed and delivered to you in 5 – 7 working days. Outlying areas may take an extra day or two.

Do you deliver outside South Africa?

Unfortunately we do not deliver outside of South Africa.

What time will my order be delivered?

Once your order is shipped, you’ll receive a tracking number by email which indicates the expected delivery date, so you can follow the progress of your delivery closely.

Unfortunately we’re unable to give an absolute time for every delivery. It depends on the route the Courier decides to take. For instance, if the Courier van starts its route near you, it’s likely that you will receive your print in the morning. If they begin their route further away from your address, however, then you will receive your print later on in the day.

Can I split my order to have it delivered to multiple addresses?

Unfortunately, this is not possible. You can only choose one delivery address for your order.

One delivery address per order – that’s our rule.

To do this, you have to place separate orders for each different delivery address. You can choose the delivery address when in your checkout.

Will I receive a tracking link once my order is dispatch?

Yes! Once your order is shipped, you’ll receive a tracking number and link by email which indicates the expected delivery date, so you can follow the progress of your delivery closely. Usually you’ll receive this by email late on the evening of dispatch.

What are the shipping costs?

We have a flat rate of R145 per delivery regardless of quantity or location in the country.

I am expecting a parcel but I don’t not have my Parcel Tracking Number. What should I do?

Please contact us through our contact page and we can email the tracking link to you.

My parcel tracking link indicates that my parcel has been "Delivered", but I have not received my parcel. What should I do?

To ensure the safe delivery of your parcel, we sometimes do need a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will either deliver the parcel to a neighbour or take your parcel to be securely held at the local Post Office or depot. The driver should have left a card indicating the location of your parcel.

Please follow the instructions on that card. If this is not the case, you can also contact the courier and quote the tracking number on your tracking link to confirm that the delivery was made to the correct address. If you still cannot locate your package, please contact us through our contact page.

I have missed the delivery of my parcel. What should I do?

The driver will have left a notification card with a parcel reference number on it. You can find out where your parcel is using this number. If this is not the case, please check the tracking link you received by email from us to confirm the status of your delivery.

It might have been delivered to a collection point instead. All information should be listed in the tracking link for you.

Will my order be delivered on a Saturday?

Unfortunately, we cannot guarantee delivery on a Saturday. In some cases, the courier delivering your order might deliver on Saturday when there is a private address on the label and they have enough deliveries to justify delivering on a Saturday.

For the most up to date information, you can monitor on your tracking information from the email link you were emailed when your order was dispatched.

Can I change my delivery address after I had placed an order?

Unfortunately, you cannot change the delivery address of your order once placed.

If you need to change the delivery address, please inform us using the contact page or by sending a message through the order manager in your account section.

I did not receive my delivery. What should I do?

When your order is shipped, you will receive an email with a tracking link where you can follow the delivery status of your order. If you have provided an incorrect address, or you are not at the provided address to receive the package, delivery will then either be re-attempted by the courier, or the package will be taken to a collection point near you. If you do not collect the package after two weeks it will then be returned to us.

You must contact us within 1 week of the package being returned to us if you would like us to resend the package to you. Extra charges may be incurred for this service. The package will be destroyed if no communication is received within this time.

Orders

What are my payment options?

CalendarEasy offers several payment options via the Payfast gateway where you can pay via Credit Card, Debit card or Instant EFT.

My payment failed. How can I fix this?

In this case it’s best if you can firstly try a different payment method if possible. If this is not possible, we’d recommend you speak with our customer service team using the online chat or email info@calendareasy.co.za describing the issue.

Your payment could have failed for several reasons which can make it difficult to determine where the problem lies. We’ll always try our best to help and we’ll always find a solution!

Can I place an order via email?

For the best and most efficient results, we require all orders to be placed through our website. This allows us to receive all the details of your order that we require and minimizes any room for error.

How do I choose a different delivery address when placing an order?

You can add delivery addresses when you log into your account on our website and select addresses from settings drop-down list.

I haven't received an email update/ order confirmation. Did I do everything correctly?

Once you have placed an order, you should then receive an email confirmation of your order with your unique order number. After that, you can always check the status of your order by logging into my profile section on our website.

Here you can see if there is any action required for your order, or if your order is already in production. Your email might have accidentally gone into your junk mail folder so please check that just to make sure. If your order status hasn’t changed for longer than expected, please contact us so we can investigate this for you.

Complaints

What should I do if I have a complaint?

If you have a complaint, please email info@calendareasy.co.za. We will always treat any problems very seriously, and we’ll make it our priority to find the right solution for you as fast as we can. By providing all the details we need through this form we can solve your complaint as quickly as possible.

There is something wrong with my order. How do I proceed?

Please inform us of any complaints or concerns through our contact form on the contact page immediately upon discovery of any problems. By including as much information as possible and clear images of any damage or problems we can solve this as quickly as possible for you.

The printing quality is not good.

This can be caused by several factors. For example, the prints were not properly cut or because the artwork wasn’t formatted correctly to begin with. Together we’ll indicate what the problem is and find the right way to rectify this problem. We will be honest about the mistakes we make! Please notify us immediately if you notice something that’s not quite right. Report any problems or errors to us via our contact form. By providing all the details we need through this form we can solve your complaint as quickly as possible.